Initial Call for Assistance: Call 303 296-2456, Harbor Lights.
1. Harbor Lights will be the point of contact for all requests for
assistance. The Harbor Lights shall get the following information, and
let the
caller know that they will get a call back shortly.
Organization requesting assistance:
Name of the person calling:
Phone number at which they can be reached
Location of the incident or staging area.
Time that the request was received:
Whether the request is for immediate assistance or for a future date:
2. The Harbor Lights should attempt to contact the head of EDS. (Bart Banks, Cell
phone 303 918-3020). If the head of EDS
is not available, contact Sue Garrity at home 303 750-5937 or cell 303
594-4365 or Richard Ferguson at home 303 499-2871 or cell
720 273-0331. If neither the head of EDS
nor Ferguson nor Garrity are available, Harbor Lights will call the EDS
drivers
until one of them has been reached and is available to respond.
The head of EDS will provide Harbor Lights with the names and
phone numbers of the EDS drivers. The drivers will have the
complete EDS roster.
EDS Response
Whoever is contacted first, whether it is the head of EDS or one of the
EDS team leaders or drivers, becomes the planning team leader.
1. The planning team leader will call the person or organization
requesting help, get any additional information, especially the number
of meals needed, and assure them that EDS is working to get a team
there. The goal is to be on scene in the metro Denver area in one hour,
although the actual response time can be up to 2 hours, depending on
drive time and other circumstances. Depending on the incident, the
response could be as little as one vehicle and two people, or multiple
vehicles and many people. The planning team leader will determine the
scope of the response.
2. The planning team leader will start calling EDS drivers to
respond. In most cases, the driver is also the site team leader,
although that may not be the case for larger events. When the
site team leader is identified, the planning team
leader and the site team leader will discuss the situation. Once
the
driver and site leader are determined, the planning team leader will
continue calling EDS members until there are enough people to meet the
need. For a very small event, the planning team leader could be the
site team leader, but this is not recommended, because a
situation can escalate very quickly, and it is hard to drive and do
call outs at the same time.
3. The driver goes to the warehouse, and prepares the vehicle. The
other team members respond as directed, either to the warehouse or
directly to the incident.
4. When the vehicle arrives at the incident, the driver asks the police
or other authority where the vehicle should be parked. After parking
the vehicle, the driver and other team members provide drinks, food,
and other services as appropriate. The site team leader will contact
the Logistics chief (or the incident commander where there is no
Logistics chief) to better understand their needs, and then call
the planning team leader to discuss the situation and any additional
people or food needs, if appropriate. It is critical that the site team
leader provide regular updates to the planning team leader. If needed,
the planning team leader will contact additional personnel for the next
shift.
5. The site team leader, in consultation with the incident commander,
determines when the EDS response is over. The site team leader then
contacts the planning team leader to inform him that the incident is
over. The driver returns the vehicle to the warehouse and restocks the
vehicle, ideally with the help of other team members.
RAF 4/21/10